Does the scam reimbursement scheme cover all scams?

No. It covers authorised push payment (APP) fraud, where you were tricked into sending a UK bank transfer yourself. It does not cover card fraud, or money sent via cryptocurrency or to overseas accounts.

How much can I get back under the scheme?

The Payment Systems Regulator scheme caps reimbursement at £85,000 per claim. Many claims fall well below that.

What can I do if my bank blames me and refuses?

A bank can only reduce or refuse a claim on two grounds: gross negligence, or ignoring a specific targeted warning. If neither clearly applies, you can escalate free to the Financial Ombudsman Service within six months of the bank’s final decision.

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