5 minutes. £0 to start.

Answer a few questions and walk away with a draft PSR-aligned bank complaint letter.

Bank transfer / APP fraud

Investment / crypto fraud

Impersonation (bank, HMRC, police)

Invoice redirection / CEO fraud

What kind of scam was it?

Pick the closest match — we will tailor the complaint to the right rules.

The bank and the loss

Which UK bank held the account the money left from, and how much went?

Plain English. We will rephrase it for the complaint letter.

Have you reported it to the bank?

If yes, what did they say?

From this date you have 6 months to escalate to the Financial Ombudsman Service.

The complaint we draft for you will be the first formal report — and it starts the bank's 5-working-day clock under PSR rules.

Tick what you can produce. We will list these in the letter.

Don't have all of it yet? That is fine — we will say "available on request" in the letter.

Your name to sign the letter

Used in the letter only — we don't share it.

Your bank complaint draft

A starting point. Sign up for the full case build to refine the wording, attach evidence, and add the FOS escalation pack if the bank says no.

Want the full case, not just a letter?

The £39 plan gives you: PSR-aligned bank letter (refined, with your evidence), FOS escalation pack, evidence bundle, deadline tracker, and the AI Case Companion. You keep 100% of any refund.

Scam Refund — Free Intake

5 minutes. £0 to start.

Your answers are saved in your browser only. Nothing is sent to our servers until you sign up for the full case build.