Your landlord broke the rules. Get your rent back.

If your landlord broke the rules — unlicensed letting, illegal eviction, harassment — you can claim back up to 24 months of rent. The cap doubled from 12 months under the Renters’ Rights Act 2025. The application goes to the housing tribunal, not a court. No solicitor needed. No criminal conviction needed. Just a well-prepared bundle.

Estimate your RRO award

Maximum is 24 months’ rent. The tribunal sets the figure based on the conduct.

How long the landlord was committing the offence while you were a tenant. Different from the 12-month deadline to apply — see warning below.

Maximum possible award

Indicative estimate (~75%)

FTT(PC) issue + hearing fees

Indicative net recovery

Award amounts are at the tribunal’s discretion. The 75% indicator is a conservative heuristic, not a tribunal rule — actual awards range from 1 to 24 months’ rent. See

[2021] UKUT 244 (LC) for the discretion principles. Tribunal fees may be remitted if you’re on a low income or qualifying benefits.

At this rent and offence-period length the indicative award is below the combined fees. Get in touch first — we’ll explain the considerations and the fee-remission test so you can decide whether to proceed.

Award amounts are at the tribunal’s discretion. Maximum is the total rent paid during the offence period, capped at 24 months.

Landlord rented out a property requiring an HMO or selective licence without obtaining one.

Illegal eviction or harassment

Landlord changed the locks, removed your belongings, or used or threatened violence to force you to leave.

Banning order breach

Landlord is subject to a court banning order but continued to let property.

Improvement notice breach

Landlord failed to comply with an improvement notice or prohibition order issued by the local authority.

Violence to secure entry

Landlord or their agent used or threatened violence to gain entry to the property without permission.

Renters' Rights Act 2025 breach

Landlord breached a provision of the Renters' Rights Act 2025 that carries the right to an RRO.

You appear to be eligible

Evidence you will need to gather

The Property Chamber applies the

criminal standard of proof

. Your evidence bundle needs to be clearly organised and directly linked to the offence — incomplete or informal evidence gives the tribunal grounds to award less.

You need to file your RRO1 application with the Property Chamber, pay the tribunal fee (around £100), and submit a witness statement that addresses the tribunal’s standard criteria for your offence type. The application window is 12 months from the offence (the award itself can cover up to 24 months of rent under the Renters’ Rights Act 2025) — the sooner you act, the stronger the evidence trail.

Start My Claim prepares your

tailored evidence bundle guide

— formatted for this specific offence and structured the way the tribunal expects. Fixed fee — £269.

Rent Repayment Order

Your landlord broke the rules.

If your landlord broke the rules — unlicensed letting, illegal eviction, harassment — you can claim back up to

. The cap doubled from 12 months under the Renters’ Rights Act 2025. The application goes to the housing tribunal, not a court. No solicitor needed. No criminal conviction needed. Just a well-prepared bundle.

— type your postcode, we look up your council’s licensing register, and tell you if your landlord is unlicensed (which means you can claim rent back). If they are, we build your application, evidence bundle, and witness statement.

You can apply if your landlord committed one of these offences.

You were a tenant at the time. The offence occurred within the past 12 months (the application deadline). The tribunal must be satisfied

beyond reasonable doubt

that the offence was committed — so strong, organised evidence is essential.

From offence identified to tribunal application.

We handle the paperwork. You submit to the Property Chamber and attend any hearing.

Tell us what happened

Answer questions about the property, the offence, and your tenancy dates. We identify which qualifying ground applies and calculate the maximum award.

We draft your RRO1 application

The system generates your Form RRO1, your supporting witness statement, and a tailored evidence checklist — what documents to gather and how to organise them.

Submit and prepare for the hearing

You file directly with the First-tier Tribunal (Property Chamber). We give you a step-by-step guide to what happens next, including how to present your case at any hearing.

What’s included at £269

Everything to build and submit your RRO.

RRO1 Application Form

Generated and pre-filled from your answers. Covers all required fields including offence details, tenancy period, and rent amounts.

Supporting Statement

A structured witness statement setting out the facts of your case in the format the tribunal expects.

A tailored list of documents to gather — tenancy agreement, rent receipts, licensing search results, correspondence — based on your specific offence type.

A worked calculation of the maximum and likely award, including relevant precedents from similar tribunal decisions.

Tribunal Procedure Guide

Step-by-step guide to submitting to the First-tier Tribunal (Property Chamber), responding to any landlord defence, and what to expect at a hearing.

Legislation Reference Pack

The relevant statutory provisions, grounds, and definitions — extracted and formatted so you can cite them in your application without needing to read the full Act.

Simple, fixed pricing

One price. One case. Everything included.

No subscription. No hidden extras. £269 covers everything from your first answer to a tribunal-ready application.

RRO Builder — per case

One-off · this case only

Fixed fee · No subscription

Tribunal application and hearing fees are set by HMCTS and paid separately — see the RRO1 form (section 10) for current fee amounts. Joint applicants on the same tenancy agreement are charged one fee between them.

RRO questions answered

What was owed is owed back.

Start My Claim prepares your RRO application from your answers. Fixed fee. No solicitor. Tribunal-ready in under an hour.

Fixed fee per case · No solicitor needed

Time limit: 12 months.

Your application must be made within 12 months of the landlord’s last offence. Once the application is made, the tribunal can order repayment of up to 24 months of rent. Do not delay — once the application window expires the tribunal cannot accept your application.

Not legal advice. Start My Claim is document-assembly software that helps you prepare your own Rent Repayment Order application. For complex situations, get a second opinion from a qualified housing solicitor.

Sources: Housing and Planning Act 2016, ss.40–52 (Rent Repayment Order regime) as amended by the Renters’ Rights Act 2025 (extending the maximum award to 24 months’ rent and adding qualifying offences including post-Ground 1/1A re-letting) · Housing Act 2004, ss.72–75 (HMO & selective licensing offences) · First-tier Tribunal (Property Chamber) Rules 2013 (SI 2013/1169) · Williams v Parmar [2021] UKUT 244 (LC) (award discretion) · MHCLG: Rent Repayment Orders: Guidance for Tenants (2024)