Our compliance position
For regulators, the press, and partners. A summary of what Start My Claim is, what it isn’t, and the legal framework it operates inside.
Our compliance position
Last updated: 5 May 2026
What we do, and what we don’t
- Generate documents from user input (RRO1, ET1, Form 4, written defence, Letter Before Action, etc.)
- Check forms, deadlines and procedural steps in plain English
- Provide legal information sourced from primary statutes
- Charge a fixed fee per case (£49–£399). The user owns the case forever.
- Represent users at any tribunal, court, or hearing
- Provide personal legal advice on individual circumstances
- Solicit cases or refer them on to third parties
- Take a success fee, percentage of any award, or commission of any kind
- Sign anything, send anything, or hold any funds on the user’s behalf
How our four tracks map to FCA claims-management sectors
The FCA regulates claims-management activity in six sectors under FSMA Schedule 5: financial services, personal injury, housing disrepair, specified benefits, criminal injury, and employment. Where our products sit relative to that:
| Product track | FCA sector (if any) | Our position |
|---|---|---|
| Scam Refund (£49) | Financial services / APP fraud / FOS | Operates as document-generation software. We are not a Claims Management Company. We do not act on the user’s behalf with the bank or with the Financial Ombudsman Service. |
| Employment Tribunal (£199–£399) | Employment-related claims | Self-help tooling for self-represented claimants. No representation, no solicitation, no success fee. |
| Renters’ Rights (£67–£147) | None of the six (housing tribunal / county court work, not housing disrepair) | First-tier Tribunal (Property Chamber) applications and county court possession defences. Not housing-disrepair claims management. |
| Small Claims (£49) | None of the six | General civil litigation tooling under the County Courts Act 1984 and CPR. Not within FCA claims-management scope. |
Reading: where a product is in an FCA-relevant sector, our model (no representation, no success fee, fixed up-front pricing, “not legal advice” framing throughout) places it within the self-help category that has historically sat outside the regulated claims-management activity. Final scope determinations are for the FCA.
Disclaimers and the regulators we sit alongside
- Start My Claim is a legal-information and document-generation tool. We are not a law firm and are not regulated by the Solicitors Regulation Authority. We do not provide reserved legal activities under section 12 of the Legal Services Act 2007.
- Information generated by our tools is general legal information sourced from primary statutes and published government guidance. It is not personal legal advice. Users with complex or borderline situations are encouraged to obtain independent advice from a qualified solicitor.
- No outcome guarantees.
- Tribunals and courts decide outcomes. Where we publish indicative ranges or estimates (for example the RRO award estimator), they are explicitly labelled as indicative and reference the relevant case law (e.g.
- [2021] UKUT 244 (LC) for RRO discretion).
- Consumer protection.
- We comply with the Consumer Protection from Unfair Trading Regulations 2008 and the Consumer Rights Act 2015. All advertising claims are substantiated by reference to ONS data, primary statutes, or published case law.
- Personal and case data are handled in accordance with the UK GDPR and the Data Protection Act 2018. Data is encrypted at rest. Users can delete their case at any time.
Compliance enquiries
Regulators, journalists and partners with compliance questions can email
hello@startmyclaim.ai
. We will respond within two working days. If urgent, please flag it as such in the subject line.
For our terms of use and privacy policy, see