Your claim, brought by you. Employment tribunal claims, small claims court, scam refunds, renters’ rights.
No solicitor. No “no win, no fee”. Software that organises your case from day one: deadlines worked out from your dates, documents built from your facts, every stage from the first letter to the hearing bundle.
Answer a few questions and see which route fits your situation.
Work out your tribunal deadline from your dates, including the October change.
Add up your losses from your own figures before you decide anything.
Scam & APP Fraud Refund
I was sacked, or pushed out
Someone owes me money
I was scammed into paying
My landlord isn’t playing fair
How a deposit claim works
Check the other renters’ deadlines
A notice from my landlord
Defend a possession claim
Someone is claiming against me
Pick the one that sounds like you.
You do not need to know the legal name for it — that is our job.
Or the other way round
Free, and no card. Choose a route, organise the information you provide and see the relevant process and date prompts. An email is only asked for at the end, and only if you want it sent to you.
Nobody is contacted. Your employer, your landlord, your bank — none of them are told you looked.
Which of these is it?
Each one has a different clock, so this changes what comes next.
Nothing is filed and nobody is contacted.
This is where the deadline is worked out. You can still stop at any point — nothing is filed and nobody is contacted.
There is no single deadline for a repair, so there is no date to work out. The order matters, though.
Report it to your landlord or agent in writing — an email or a letter — and keep a copy. Take dated photos, and keep every reply.
Contact your council’s environmental health team. They can inspect the property and require the landlord to do the work.
What Start My Claim can do
Start My Claim does not yet build a repairs claim. The renters’ tools cover deposits, rent increases, notices and Rent Repayment Orders.
General guidance only. Check it against the official guidance for your council and your tenancy before you rely on it.
Here is where you stand.
This looks out of time
. That doesn’t always mean the door is closed — there are exceptions worth checking before you assume it is.
That is the first of two clocks: 13 months from the payment to report it to your bank. The second is 6 months from the bank’s final response to take it to the Financial Ombudsman.
What it would cost to run it
· a flat fee, never a share of what you get back.
Create a basic Letter Before Action free, with no account or card. Optional paid court preparation starts at £49 per case.
Worked out from the date you gave, using the general rule. Check it against the official guidance before you rely on it.
That’s everything — nothing has been sent and no account was created. Set up a free account any time you’re ready.
Free to set up. Use every free tool for this claim — pay only if and when you choose a paid step.
Purpose-built case support
AI can answer a question. Start My Claim manages the case around it.
General AI can help explain and draft. Start My Claim adds a dedicated case structure, so your facts, dates, evidence, documents and next steps stay connected between stages.
ChatGPT will answer your question well. But a case runs for months. It turns on dates you have to get exactly right, it punishes you for the step you did not know about, and it falls apart when your own documents start contradicting each other. That is the difference between an answer and a case. Free to start, no card.
You remain responsible for checking dates, reviewing documents and deciding what is sent. No outcome is guaranteed.
Started this on your own?
Already started your case yourself? You don’t have to start again.
Started the paperwork yourself and finding it hard going? Bring what you have. Set up your case workspace, add the documents and information you’ve already gathered, and use the tools that fit where you are now.
Already have an account? Sign in to return to it instead.
Prepared for the official routes. Your documents are built for where they go: Employment Tribunals on GOV.UK, Money Claim Online, the Financial Ombudsman Service and the First-tier Tribunal (Property Chamber). Start My Claim is independent of all of them and endorsed by none.
Prepare the documents your case needs.
Start with the information you provide and prepare structured drafts for your route. You review, edit and approve everything before deciding whether to send or submit it.
Where your claim actually goes.
Every claim is filed with the official service, by you, in your name. We do the work that comes before that moment, and the work that comes after it.
We are not affiliated with any of them. We never file anything for you and we never contact any of them on your behalf. Every submission is yours.
Keep your case on track
Every deadline, tracked.
Four kinds of claim can involve four different clocks. We calculate dates from what you enter, show the working and help you keep the next step visible.
Dates are calculated from the information you enter and the rules encoded for that route. Check critical deadlines against current official guidance before acting.
Not ready to start anything yet?
Not sure where you stand? Start with the free tools and guides.
The four Survival Guides, and twelve shorter ones
Sixteen guides across the four tracks, written by us and updated when the law moves. Plain English, no jargon, and no obligation to do anything afterwards.
One email per requested guide. Follow-up emails are optional. No card required.
Ready to organise your case instead?
Starting is free too — no card, no guide required.
When you are ready, starting a case takes about fifteen minutes. Free to start, no card, and never a percentage of your award.
Your claim, brought by you. Employment tribunal claims, small claims court, scam refunds, renters’ rights.
£49–£399 flat if you continue · free to explore your options
“I built it for the person I was — kitchen table, 1 a.m., cold cup of tea, staring at a letter from a solicitor and not knowing where to begin.”
Self-represented twice: small claims, filmed for BBC One, then divorce court.
View Paul on LinkedIn
Book a 15-minute walkthrough
A look at how the tool works. Not advice on your case.
Does this actually work for people like me?
Normal people. Real cases. No lawyers.
From customer feedback. Surnames shortened where requested.
Your case can include tools for understanding correspondence, organising evidence, preparing user-reviewed documents and getting ready for what happens next.
What do people ask before they commit?
More on the full how-it-works guide.